Weight Unlocked — Comprehensive Terms of Use
Effective Date: October 10, 2025
1. INTRODUCTION AND ACCEPTANCE
These Terms of Use (“Agreement”) govern your access to and use of the website located at www.weightunlocked.com, any related mobile applications, portals, or communication channels (collectively, the “Website”), which are owned and operated by Sparks Medical Corp, doing business as Weight Unlocked (“Company,” “we,” “us,” or “our”). By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree to these Terms, you must not use the Website. Use of the Website also constitutes acknowledgment of our Privacy Policy, Notice of Privacy Practices, and Consent to Telehealth, each incorporated herein by reference.
2. ELIGIBILITY
By using this Website, you represent and warrant that you are at least eighteen (18) years of age, legally capable of entering into binding contracts, and using the Website in compliance with all applicable laws. The Website and related services are offered only to individuals residing in jurisdictions where Company’s licensed providers are authorized to practice, currently including California, Washington, Nevada, and Hawaii.
3. PRIVACY AND SECURITY
Company’s collection and use of personal information are governed by its Privacy Policy and Notice of Privacy Practices, available on the Website. By using the Website, you consent to the collection, use, and disclosure of information as described therein.
4. MEDICAL DISCLAIMER
The content on the Website is provided for informational purposes only and does not constitute medical advice. Telehealth consultations are provided exclusively by licensed healthcare professionals employed or contracted by Company or its affiliated medical group. No provider-patient relationship is created by visiting the Website alone; such a relationship is formed only when you engage in a telehealth consultation and consent to care. You understand that outcomes vary among individuals and that no results are guaranteed.
5. TESTIMONIALS AND ENDORSEMENTS
Testimonials and success stories featured on the Website represent the experiences of specific individuals and are provided for illustrative purposes only. Results may vary and are not intended to represent or guarantee that any person will achieve the same or similar results. By submitting a testimonial, review, or image to Company, you grant Company a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content in marketing and promotional materials, in compliance with HIPAA and applicable privacy laws.
6. PROGRAM GUARANTEE
Weight Unlocked offers a six-month progress guarantee. If, after six months of consistent program participation and compliance with all eligibility criteria, you have not achieved at least five percent (5%) reduction in your starting body weight, you may qualify to receive two (2) additional months of medication at no charge. The details, eligibility criteria, and limitations of this program are governed by the 6‑Month Progress Guarantee Policy available on the Website. This program replaces any prior refund or money‑back guarantee.
7. CODE OF CONDUCT
You agree not to use the Website for any unlawful purpose or in any manner that could damage, disable, or impair its operation. Prohibited activities include, without limitation: transmitting malware or harmful code; attempting unauthorized access to systems; impersonating any person; posting defamatory or obscene content; harvesting data; using automated bots or scrapers; and interfering with others’ use of the Website.
8. ACCOUNTS AND SECURITY
Certain Website features require account registration. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify Company immediately of any unauthorized access or security breach. Company is not liable for any loss arising from unauthorized use of your credentials.
9. TERMINATION AND ACCOUNT HOLD
Company reserves the right to suspend or terminate access to the Website or any account at its discretion, with or without notice, for violation of these Terms or suspected fraudulent or abusive activity. If Company determines that payments or credits were obtained under false or disputed circumstances, it may withhold or reverse transactions pending investigation. Company will make commercially reasonable efforts to resolve such matters within ninety (90) days.
10. FEES AND PAYMENTS
All services are provided on a cash‑pay basis. Company does not bill or process insurance claims. You agree to pay all fees associated with your membership or consultation in accordance with posted pricing and payment terms. Company reserves the right to change pricing at any time with notice. All fees are non‑refundable except as expressly provided in the 6‑Month Progress Guarantee Policy or as required by law.
11. INTELLECTUAL PROPERTY
All content, design, text, graphics, logos, icons, images, and software on the Website are the property of Company or its licensors and are protected by United States and international copyright, trademark, and intellectual property laws. You are granted a limited, non‑exclusive, non‑transferable license to access and use the Website for personal, non‑commercial purposes only. Any unauthorized use, reproduction, or distribution of Website content is strictly prohibited.
12. THIRD‑PARTY SERVICES AND LINKS
The Website may contain links to third‑party websites or services that are not owned or controlled by Company. Company does not endorse, assume responsibility for, or guarantee the accuracy of any third‑party content. Use of such sites is at your own risk and subject to their respective terms and privacy policies.
13. MARKETING COMMUNICATIONS
By providing your contact information, you consent to receive communications from Company via email, SMS, or phone. You may opt out of promotional emails at any time by following the unsubscribe link in our messages or by contacting us at [email protected]. Opting out may limit access to certain features or updates essential to your membership.
14. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, WARRANTY, OR ANY OTHER LEGAL THEORY. IN NO EVENT SHALL COMPANY’S TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR SERVICES IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
15. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Company and its affiliates from and against any and all claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising from your violation of these Terms, misuse of the Website, or infringement of any intellectual property or privacy rights.
16. ARBITRATION AND CLASS ACTION WAIVER
Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Website shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable rules. The place of arbitration shall be San Bernardino County, California. You and Company agree that all disputes will be conducted on an individual basis and not as part of a class or representative action. The arbitrator shall have exclusive authority to determine all issues of arbitrability and to award appropriate remedies consistent with these Terms.
17. GOVERNING LAW AND VENUE
This Agreement and all disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict‑of‑law principles. Venue for any permitted judicial proceeding shall lie exclusively in the state or federal courts located in San Bernardino County, California.
18. FORCE MAJEURE
Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, civil unrest, labor disputes, or telecommunications failures.
19. SEVERABILITY AND NO WAIVER
If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall remain in full force and effect. Failure by Company to enforce any right or provision shall not constitute a waiver of such right or provision.
20. ENTIRE AGREEMENT AND SURVIVAL
This Agreement constitutes the entire understanding between you and Company regarding use of the Website and supersedes all prior communications. Sections regarding limitation of liability, indemnification, intellectual property, arbitration, and governing law shall survive termination of this Agreement.
21. CONTACT INFORMATION
For questions, concerns, or notices regarding these Terms, please contact:
Privacy Officer
Sparks Medical Corp dba Weight Unlocked
Email: [email protected]
San Bernardino County, California